This depends on the property. When making a booking, JTB will let you know whether any taxes or additional fees are not included in the online payment and need to be paid at arrival.

Canceling a non-refundable booking may result in a full charge of the booking. Please see the cancellation policy for more details.

The rates are charged by room. However, any additional guests (including children) not confirmed in the booking may lead to extra charges. Please make sure to enter the correct number of guests when booking.

It depends on hotel regulations. Please reach out to our customer support before booking.

It depends on hotel regulations. Please reach out to our customer support before booking.

• Log in to your JTB account or create one.
• Select the Hotels from the main menu, enter your destination and dates, and hit search.
• Choose a property and complete the booking
• You'll get a confirmation email within 30 minutes of booking

You can find a room’s cancellation policy near the room rate. To find out more details, go to the booking page. If you’ve already made your booking, you can find the detailed cancellation policy in the confirmation email. Please note that cancellation policies vary by property. Please check the property’s policies before booking.

Before a payment is made, properties may change rates because of limited availability, pricing strategies, or promotions. We’ll notify you if the room rate has changed before you’ve completed the booking. Please note that the room rate cannot change after the payment is made.

We’ll send a confirmation email with your booking details within 30 minutes after you’ve made the payment. If you can’t find the email, try checking your spam/junk folder. You can also check "My bookings" on the website.

• Web Hover your mouse over your account name in the top right corner and select "My Bookings" from the drop-down menu.
• You can find your booking and check the status.

All bookings made on JTB should be instantly confirmed with the property. If the property has no record of your booking, please contact JTB's customer service as soon as possible. You can find our contact number in the booking confirmation letter.

You can ask to change the name of check-in guests by contacting JTB’s customer service. Please note that the property may refuse check-in if the names used at booking do not match your travel documents.

For a smooth check-in, we strongly recommend printing out the booking confirmation letter (find the PDF file in your confirmation email), or presenting the e-voucher at arrival.

This varies by property. Generally, you will need to present:
- Booking confirmation letter
- Passport/photo ID
- The payment credit card used to make the booking

This confirms your booking at the property, and you can use it to check-in. We'll attach it as a PDF file in your confirmation email.

Refunds for payments made by card usually take 5-7 working days to be returned to your account but can take up to 30 days for certain banks. If your refund is taking longer than the times mentioned, please contact JTB’s customer service.

You can cancel your booking through the JTB website. Sign in to your account, go to "My bookings" and cancel.

When making your booking you can make special requests when entering your info, which will pass on to the property. Please note that any special requests are subject to availability, and may need to be confirmed with the property before or during check-in.

Please make arrangements with the property if you want to arrive before the scheduled check-in time or leave after the scheduled check-out time.

Changes to bookings cannot be made on JTB without making a new booking. If you need to change your dates/property, etc., you’ll need to cancel the booking and make a new one. Please check the property’s cancellation policy before canceling.

For extending your stay, please make a new booking for the new dates that you want to extend to. Properties may be able to extend your stay in the same room but this can't be guaranteed. If you want to shorten your stay, you'll need to cancel the booking and make a new one. Please check the property’s cancellation policy before canceling.

Please contact JTB's customer service, available 9:00 am - 06:00 pm (GMT+8). You can find the contact number on the voucher and booking confirmation letter. If you're checking in outside of our customer service operating hours, please first check the booking confirmation letter to find out the emergency contact number.

JTB uses third-party secure payment gateways to process your payment. If you choose to save your card information, your payment card details are tokenized, encrypted and stored securely within our payment gateways.

JTB does not charge any additional handling fees for booking an activity.

• JTB will send you an email explaining the issue and how it can be resolved.
• If you did not get this email, please check with your bank/card provider/payment provider to see the status of the transaction.

JTB accepts payments in THB only.

You can pay by credit/debit card (VISA, MasterCard, JCB, and Union Pay).

Sorry, because JTB is an online platform we cannot accept cash payments.

Please contact our customer support.

• First, refresh the booking page and try to book again.
• If your payment card is rejected, please try a different card. JTB accepts VISA, MasterCard, and Union Pay.
• Still experiencing problems? Please contact us using.

• Refunds for payments made by card usually take 5-7 working days to be returned to your account but can take up to 30 days for certain banks.
• JTB Thailand will deduct 3 % of the product selling price as a refund handling charge.
• The refund amount will also deduct a cancellation fee or no-show charge (if any).

This depends on your activity's cancellation policy.

This depends on the activity booked. For activities with no charge cancellation, you can cancel the booking yourself until the specified time listed in the cancellation policy.

• If the operator cancels your booked activity, your booking will be canceled and you will be refunded.
• If your booking is not canceled by the operator, please contact us using to apply for a refund.

If you are prevented from taking part in your activity because of a traffic accident or other unforeseeable events, please contact JTB customer support as soon as possible.